**Return Policy for LED Lamp**
**1. Eligibility for Returns:**
We offer a hassle-free return policy for LED lamps purchased directly from our store. To be eligible for a return, the following conditions must be met:
- The return request is made within 30 days from the date of purchase.
- The LED lamp is in its original condition, undamaged, and unused.
- All original accessories, packaging, and documentation are included in the return.
**2. Initiating a Return:**
To initiate a return, please contact our customer support team within the specified 30-day period. You can reach us via email or phone, and our team will guide you through the return process. Please provide your order details and the reason for the return.
**3. Return Shipping:**
The customer is responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
**4. Inspection and Approval:**
Once we receive the returned LED lamp, our team will inspect it to ensure it meets the return eligibility criteria mentioned above. If the product is in its original condition and passes the inspection, we will approve the return.
**5. Refund or Exchange:**
For approved returns, you can choose between a refund or an exchange for an alternative LED lamp of similar value. If you opt for a refund, it will be processed using the original payment method within a reasonable timeframe.
**6. Non-Returnable Items:**
Certain items are not eligible for return, including:
- LED lamps that have been used, damaged, or altered after delivery.
- Products missing original accessories, packaging, or documentation.
- Items purchased from unauthorized resellers.
**7. Damaged or Defective Items:**
In the event that your LED lamp arrives damaged or defective, please contact our customer support team immediately. We will provide assistance to resolve the issue, which may include a replacement or refund, depending on the circumstances.
**8. Return Shipping Address:**
Our customer support team will provide you with the appropriate return shipping address and any additional instructions for the return process.
**9. Restocking Fee:**
We do not charge a restocking fee for eligible returns that meet the criteria outlined in this policy.
**10. Receiving a Refund:**
Refunds will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take several business days for the refund to reflect in your account.
If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.